Payment & Security Policy
Last Updated: March 14, 2025
At Grocery 1800, we prioritize your security and convenience when making purchases on our website. This Payment & Security Policy outlines the payment methods we accept and the measures we take to protect your financial information. By shopping with us, you trust us with your sensitive data, and we take this responsibility seriously.
1. Accepted Payment Methods
We offer a variety of secure payment options to ensure a smooth and hassle-free checkout experience. We accept the following payment methods:
- Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
- Other Payment Options: PayPal
All transactions are processed in CAD (Canadian Dollars) unless otherwise stated at checkout. If you use a different currency, your bank or payment provider may apply conversion rates and fees.
For a seamless transaction, ensure that your billing and shipping addresses match your payment method. Inconsistent information may lead to payment authorization delays or order cancellations.
2. Secure Payment Processing
At Grocery 1800, your security is our top priority. We employ industry-leading encryption and security protocols to protect your payment information from unauthorized access, fraud, and cyber threats.
🔒 SSL Encryption: Our website is secured with 256-bit SSL encryption, ensuring that your sensitive payment details remain private and secure during transmission.
🔒 PCI-DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI-DSS) to ensure safe and compliant payment processing. This means that our payment gateways follow strict industry standards to safeguard your credit and debit card data.
🔒 No Credit Card Storage: Grocery 1800 does not store or retain your credit card details. All payments are securely processed through trusted third-party payment gateways, reducing the risk of unauthorized access.
🔒 Multi-Layer Authentication: Certain high-value transactions may require additional authentication steps, such as one-time passcodes (OTP) or email verification, to prevent fraudulent activities.
3. Fraud Prevention & Verification
To protect against fraud and unauthorized transactions, we may conduct additional verification for certain orders.
🛡️ Billing Address Verification: We verify whether your billing address matches the address registered with your payment provider. Orders with mismatched details may be subject to additional verification.
🛡️ Identity Verification: In some cases, we may request email confirmation, phone verification, or government-issued ID verification for orders flagged as suspicious.
🛡️ Order Review & Cancellation: Orders flagged as potentially fraudulent may be delayed, placed on hold, or cancelled if verification is unsuccessful. If you receive a verification request from us, please respond promptly to avoid order delays.
If you believe that your order was mistakenly flagged, please contact our support team at admin@grocery1800.com for assistance.
4. Payment Authorization & Order Confirmation
When you place an order on Grocery 1800:
✅ Your payment method will be authorized at checkout to ensure that sufficient funds are available.
✅ You will receive an order confirmation email once your payment has been successfully processed.
✅ If payment authorization fails, your order will not be processed, and you will need to use an alternative payment method.
If you experience issues with payment authorization, please check:
- Your billing address and ensure it matches your payment method.
- Your available funds or credit limit with your bank or payment provider.
- Whether your bank has blocked the transaction for security reasons (contact your bank to approve the payment).
5. Refunds & Chargebacks
For refund eligibility, please refer to our Return & Refund Policy.
💰 Refund Processing: Approved refunds will be processed back to your original payment method within 5-10 business days, depending on your bank or payment provider.
💳 Chargeback Policy: If you believe that there is an unauthorized charge on your account, please contact us immediately at admin@grocery1800.com before filing a chargeback. We will investigate the issue and resolve it as quickly as possible. Unnecessary chargebacks may result in account suspension or future order restrictions.
6. Compliance with Google Merchant Center & Shopify Security Policies
To ensure compliance with Google Merchant Center and Shopify security policies, we have implemented the following measures:
✅ Clear Billing Terms: Our billing terms and conditions are clearly outlined on our website to ensure full transparency for our customers.
✅ Secure Checkout Process: Our checkout process is SSL-encrypted to protect personally identifiable information such as name, email, billing address, and payment details.
✅ Visible Payment Methods: All accepted payment methods are clearly displayed on our checkout page, providing clarity and assurance to customers.
7. Shopify Payment Security Features
As our store is hosted on Shopify, we benefit from Shopify’s built-in security protections, including:
🔐 Two-Factor Authentication (2FA): We have enabled 2FA to add an extra layer of security for administrative accounts.
🔐 Regular Security Audits: Shopify routinely conducts security audits to identify and address vulnerabilities, ensuring a secure shopping experience.
🔐 Automatic Fraud Detection: Shopify’s fraud detection tools help us identify and prevent suspicious transactions before they are processed.
8. Customer Responsibilities
While we implement stringent security measures, customers must also take steps to protect their own accounts and payment information.
✔ Use Strong Passwords: Choose complex and unique passwords for your Grocery 1800 account to prevent unauthorized access.
✔ Protect Your Devices: Ensure that your devices are free from malware and have up-to-date antivirus protection.
✔ Beware of Phishing Scams: Grocery 1800 never asks for your payment details via email or phone. If you receive a suspicious request, report it immediately to admin@grocery1800.com.
✔ Monitor Your Transactions: Regularly check your bank statements for unauthorized charges and report any discrepancies to us as soon as possible.
9. Contact Information
For any payment or security-related inquiries, please contact us:
📧 Email: admin@grocery1800.com
📞 Phone: +1 (226) 759-8260
📍 Address:
Grocery 1800
118 Peters Street
Essex, ON, N8M 0B1, Canada
We are committed to addressing any payment security issues promptly to ensure your shopping experience remains safe and enjoyable.
By shopping with Grocery 1800, you trust us with your financial information, and we take that trust very seriously. We continuously review and enhance our security measures to provide a safe, seamless, and secure checkout experience.
Thank you for choosing Grocery 1800 for your grocery shopping needs!