FAQs
Frequently Asked Questions (FAQs) — Grocery 1800
Last Updated: March 14, 2025
Welcome to Grocery 1800’s FAQ section! We’re here to ensure your shopping experience is smooth, secure, and convenient. If you have any additional questions, feel free to contact our customer support team at admin@grocery1800.com.
1. Ordering & Payments
Q: What payment methods do you accept?
✅ We accept a variety of secure payment methods to make your shopping experience hassle-free:
- Credit & Debit Cards: Visa, Mastercard, American Express, Discover
- Digital Wallets: Apple Pay, Google Pay, Shop Pay
- Interac e-Transfer: Available for Canadian customers only
All transactions are processed in CAD (Canadian Dollars) unless otherwise specified at checkout.
Q: Is my payment information secure?
✅ Absolutely! We use 256-bit SSL encryption to protect your data, ensuring safe and encrypted transactions. Your payment details are never stored on our servers and are processed by trusted third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) regulations.
Q: Can I modify or cancel my order after placing it?
✅ Due to the perishable nature of groceries, orders cannot be modified or cancelled once placed. However, if you made an error, please contact us immediately at admin@grocery1800.com, and we will do our best to assist you.
2. Shipping & Delivery
Q: Do you offer free delivery?
✅ Yes! We offer free delivery on orders over $150.
For orders below $150, a flat $5 shipping fee applies to cover logistics costs.
Q: How long does delivery take?
✅ We ensure fast and reliable delivery:
- Processing time: 1 business day
- Delivery time: 2-5 business days (for fresh groceries)
📢 Note: Delivery times may vary due to high order volumes, weather conditions, or courier delays.
Q: Where do you deliver?
✅ We currently deliver across Canada, covering major cities and surrounding areas.
❌ We do not ship outside Canada or to P.O. Boxes, remote rural areas, or APO/FPO addresses.
Q: How can I track my order?
✅ Once your order is dispatched, you will receive a tracking link via email or SMS. Tracking information updates as your order moves through the delivery process.
3. Returns, Refunds & Replacements
Q: What is your return policy?
✅ Due to the nature of grocery items, we do not accept returns on perishable goods (e.g., fresh produce, dairy, frozen foods). However, if you receive an incorrect or unsatisfactory item, we will make it right!
Q: What if I receive a damaged or expired item?
✅ If an item arrives damaged, expired, or defective, please:
- Take clear photos of the item and packaging.
- Contact our support team at admin@grocery1800.com within 24 hours of delivery.
- We’ll provide a replacement, refund, or store credit, based on the issue.
📢 Note: Refunds or replacements are subject to review and approval.
Q: How do refunds work?
✅ Refunds are processed within 3-5 business days after approval and will be issued to:
- Your original payment method
- As store credit, if preferred
📢 Note: Refunds may take additional time to reflect in your account, depending on your bank or payment provider.
4. Order Issues & Missing Items
Q: What if my order is missing an item?
✅ If an item is missing from your order, please:
- Check your order confirmation email to ensure it was included in your purchase.
- Contact us at admin@grocery1800.com within 24 hours of delivery.
- We will investigate the issue and provide a resolution.
Q: What if my order arrives late?
✅ While we strive for timely deliveries, delays may occur due to traffic, weather, or high demand. If your order hasn't arrived within the expected time, please reach out to us so we can assist you.
Q: What if my package is lost?
✅ If your order is marked as delivered but not received, please:
- Check your building concierge, neighbours, or delivery area.
- Contact the delivery service for further tracking details.
- If still unresolved, reach out to us at admin@grocery1800.com, and we will assist in locating your order or issuing a resolution.
5. Account & Customer Support
Q: Do I need an account to place an order?
✅ No, you can check out as a guest. However, creating an account allows you to:
✔ Track your orders easily
✔ Save your payment & shipping details for a faster checkout
✔ Receive exclusive promotions & discounts
Q: How do I contact customer support?
✅ You can reach our customer support team through:
📧 Email: admin@grocery1800.com
📞 Phone: +1 (226) 759-8260
📍 Address:
Grocery 1800
118 Peters Street
Essex, ON, N8M 0B1, Canada
Our team is available Monday to Friday, 9 AM - 6 PM EST, to assist with any inquiries.
6. Security & Privacy
Q: Is my personal information safe with Grocery 1800?
✅ Yes! We follow strict data protection policies and use industry-standard security measures, including:
- 256-bit SSL encryption for secure transactions
- PCI-DSS compliant payment processing
- No storage of credit card information
For more details, read our Privacy Policy.
7. Promotions & Discounts
Q: Do you offer discounts or promotions?
✅ Yes! Subscribe to our newsletter to receive exclusive discounts, deals, and early access to sales.
Follow us on social media for the latest updates on promotions and special offers!
📢 Note: Promo codes must be applied at checkout and cannot be added after the order is placed.
8. Grocery 1800 Policies & Compliance
We comply with Canadian consumer protection laws, Google Merchant Center policies, and Shopify guidelines to ensure:
✔ Fair & transparent pricing
✔ Clear return & refund policies
✔ Secure payment processing
✔ No misleading promotions or hidden fees
Need More Help?
If you have any additional questions, don’t hesitate to contact us:
📧 Email: admin@grocery1800.com
📞 Phone: +1 (226) 759-8260
📍 Address:
Grocery 1800
118 Peters Street
Essex, ON, N8M 0B1, Canada
We are committed to providing excellent customer service and ensuring a seamless shopping experience for you!